Returns & Exchanges
Our team at TLM Research takes pride in making sure that every customer has a positive experience. Customers can order with confidence and peace-of-mind knowing that your money will never be wasted on a product that is sub-par. If you are ever unsatisfied with the results of a product please contact us and we will make sure that the situation is remedied.
We ship Monday through Friday. All orders are shipped USPS Priority or UPS and international orders are shipped FedEx International Priority, DHL or UPS.
Once you have the tracking number please allow time for it to enter the carrier’s system and update.
We strive to uphold the highest levels of quality customer service. It is our ultimate goal at TLM Research is to create life-long customers and we will do everything in our power to ensure that your experience with us is one that makes you want to shop be a return customer.
You are responsible to know the import regulations for your country. Please research all supplements to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.
If, by chance, the order is returned to us and you wish to have a refund then we will do so only after we have received the goods back. The refund will be calculated as Total cost less shipping and a 15% restocking fee for a total of an 85% refund not including shipping.
We provide tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system.
We do not have a reship policy. We DO assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.
Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 85% refund to you.
If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.
For any return inquiries please contact us via email TLMResearchUSA@gmail.com. Sending us your contact info and invoice will expedite the process. We will accept returns if it is due to damage that is our fault or manufacturer defects within 30 days of original purchase. Product does not have to be sealed if return is due to manufacturer defects. Product must be unopened if return is initiated due to damage.
If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items via the payment method customer used. TLM Research Inc will send the customer a return label if return is due to our mistake. Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list. Refunds will only be issued after the items have been returned to us. Please always contact us first because most issues can be resolved very easily.
All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case, then please email us and we will work with you. Each case is handled individually.
If a product is missing from your order, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.